Key Account Manager

By Stephen Cabalida — In — June 26, 2024



Website Orkal Industries

Key Account Manager
Full-time, Carle Place, NY

Orkal Industries

Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we’re committed to attracting and retaining top talent.

Orkal / Future Metals is a Marmon Group / Berkshire Hathaway Company. Berkshire Hathaway is one of the world’s largest business conglomerates, holding over US$400 billion in assets and employing nearly 300K people worldwide.

Since 1976, Orkal, has been providing unique supply chain solutions for our customers and manufactures. Each solution is custom tailored to meet the requirements of the program it serves. Over the past 30 years Orkal has developed cost reducing and quality enhancing solutions that have earned us a strong position in the supply chain. On April 1st 2019, Orkal was acquired by the Marmon Group, a Berkshire Hathaway Company, as a sister company to Future Metals in a growing Aerospace Business Unit dedicated to providing a focused approach to supply chain solutions for fluid conveyance products and tube/hose connections.

Position Responsibilities:
The Key Account Manager at Orkal will play a pivotal role in nurturing and expanding relationships with key customers. This position demands a comprehensive understanding of customer needs, effective communication, and the ability to manage accounts strategically to maximize profitability. The Key Account Manager will serve as the primary point of contact for key accounts, ensuring seamless communication between customers and internal teams while driving sales growth and customer satisfaction.

  • Acquire a thorough understanding of key customer needs & requirements.
  • Operating as the lead point of contact for any and all matters specific to your accounts.
  • Building and maintaining strong, long-lasting customer relationships.
  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Ensure the correct products and services are delivered to customers in a timely manner.
  • Serve as the link of communication between key customers and internal teams.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Play an integral part in generating new sales that will turn into long-lasting relationships.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
  • Manage and update customer databases or portals as required.
  • Promote and market new products or value-added services.
  • Pricing stock inventory items.
  • Accurately entering quote/order information into the computer system.
  • Sourcing non-stock (buyout) items to fulfill customer’s requirements.
  • Communication with customer throughout the order fulfillment process.
  • Expedite and trace customer orders.
  • Communication with management and other employees to facilitate customer satisfaction and further sales.
  • Manage key account portals.
  • Other duties as assigned.

Qualification And Competencies:

  • College degree preferred or five years of related sales experience and/or training; or equivalent combination of education and experience.
  • Previous customer service or sales support experience required.
  • Experience in sales and providing solutions based on customer needs.
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
  • Excellent organizational skills.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Quality Management – Looks for ways to improve and promote quality.
  • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity.Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions.
  • Computer Skills including MS Word, Excel, Power Point, Microsoft 365 Outlook and Internet research.

$80,000 – $85,000

Visa sponsorship is not available for this position.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, and please be sure to include the title and the location of the position for which you are applying.

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